Department of Veterans Affairs
This position is located in the Telecommunications Unit at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Medical Center, in Baltimore, MD. The primary purpose of this position is to perform a variety of functions, including providing 24/7 coverage for both telephones and security services, process incoming calls and other alarms.
- ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities will include: Operates the medical center's telephone line; Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients; Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call; Verifies patient appointments; Maintains the confidentiality of patient and employee information received; Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner; Handles a full range of telephone calls including local, long distance and overseas calls; Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills; Perform other related duties as assigned Work Schedule: Monday - Friday; Full - Time, 7:00am - 3:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved
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