Telephone Operator

Department of Veterans Affairs

NOTE: This announcement has been extended. Applicant(s) who previously applied, do not need to re-apply. This position is located at the Minneapolis VA Health Care System (MVAHCS), specifically within the Patient Experience Office in Minneapolis, MN.

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities will include: Operates the medical center's telephone line; Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients; Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call; Verifies patient appointments; Maintains the confidentiality of patient and employee information received; Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner; Handles a full range of telephone calls including local, long distance and overseas calls; Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills; Perform other related duties as assigned Work Schedule: Monday-Friday 7:30am-4:00pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved

Read the full announcement on USAJOBS