Advanced Medical Support Assistant

Department of Veterans Affairs

The VISN 8 Clinical Contact Center (CCC) is seeking an experienced and dynamic Advanced Medical Support Assistant. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. The CCC is a 24/7 operation that provides virtual healthcare assistance to Veterans through the utilization of triage nurses, Practitioners, Pharmacist and administrative staff.

• Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Must be an excellent communicator and team player who is adaptable to the needs of a growing medical center. Primary duties of the Advanced Medical Support Assistant include but are not limited to: Serves as a customer service relations provider and assists in the resolution of Veterans' concerns. Assists Veterans with scheduling appointments with clinical providers. Responsible for the validation of patient demographic and insurance information. Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation. Provides guidance to section staff members to include changes in policies and procedures. Monitors the status and progress of work and makes necessary adjustments in accordance with established priorities. Ensures all training requirements are met. Develops and/or maintains effective and efficient communication with the patient and follow Clinical Contact Center Staff. Provides expert advice on specific tasks (missed opportunities, non-vested/vest patients, workload credit for encounters and consults) procedures associated to the HAS section, and policies. Trains unit members in the accomplishment of new tasks or projects. Preferred Experience: Customer service, appointment, scheduling, multi-tasking between several technology systems, experience with validation of patient demographics and insurance information. Work Schedule: Monday - Friday 8:00am to 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available, candidate may be granted telework. For days not approved for telework, the incumbent MUST be able to report to a facility location listed in the job location section within the VISN 8 service area. Virtual: This is not a virtual position. Functional Statement #: 2023F Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

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