Permit Technician

General Description:

Under the direction of the Lead Permit Technician.  Serves as first point of contact for walk-in and phone customers of the Building Department.   Answers general questions for processes and services provided by the Building Department.

Essential Functions of Work 

• Serves as first point of contact for walk-in and phone costumers of the building department
• Answers general questions for processes and services provided by Building Department  to include permit applications for commercial, residential, miscellaneous signs, temporary use, and projects in the City of Reynoldsburg
• Reviews for completeness, records receipts and forwards to appropriate division for review
• Provides fee information and project numbers for fee collections
• Reviews, reads and understands construction  plans to ensure all city ordinances are followed: processes all permits after the completion of plan review; may process over the counter permits. Coordinates permit process with outside agencies to ensure all permit requirements are met
• Serves as file manager for electrical plumbing irrigators and mechanical trade licenses, insurance and bonds
• Maintains files for all permit certificates of occupancy, vendor, health inspections and other documents issued or approved the building department
• Performs records research to document project history compliance: prepares records retention & disposal schedules
•  Inputs data into city computer software for monthly/yearly report preparation for review
• Performs other administrative tasks: receives, opens, sorts & distributes mail to appropriate people, answers telephone & screens calls
• Remains informed of current developments and procedures pertinent to duties
• Participates in staff development activities and attends staff meetings
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions
• Demonstrates regular and predictable attendance
• Performs other related duties as assigned

Minimum Qualifications

Education

• High school diploma or GED or equivalent
• Two (2) years experience or training in administrative work preferably in a building department or any combination of education, training and experience that demonstrates the ability to perform office practices and procedures; or equivalent combination of training and experience.
• Preferred education: Associates degree in public or business administration or related field

Knowledge of:  

• Office practices & procedures
• Human relations
• City zoning & planning ordinances
•  English & grammar.

Skill in:  

• General computer operation (Microsoft office), office equipment (personal computer, fax, copier, scanner)

Ability to: 

• Maintain a pleasant, courteous, professional demeanor
• Establish and maintain effective working relationship with the general public, other personnel and city officials
• Communicate effective by telephone, email and in person
• Meet deadlines and multi task under pressure
• Answer routine inquiries from the public, resolve complaints from angry citizens and government officials.
• Interpret variety of instructions in written, oral, picture or schedule form
• Add, subtract, multiply & divide whole numbers
• Comprehend & record figures accurately, copy material accurately & recognize grammatical & spelling errors
• Maintain accurate records, screen mail, prepare meaningful, concise & accurate reports, sort item categories according to established methods
• Gather, collate, & classify information about data, people or things
• Organize, prioritize and carry out office work with minimal supervision

Working Conditions:

• Work is performed in a normal office environment.

CLASS TITLES OF POSITIONS DIRECTLY SUPERVISED:

N/A