Legal Administrative Specialist (Contact Representation)

Department of Veterans Affairs

The Legal Administrative Specialist (Contact Representation) serves as a member of the Public Contact Team, based in the Veterans Service Center. The incumbent provides in-depth detailed information and comprehensive assistance to Veterans, their dependents, and beneficiaries regarding matters within the scope of Department of Veterans Affairs (VA) benefits, as well as related non-VA benefits.

• Typical duties include, but are not limited to: Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad outreach services. Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record. Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs. Prepares technical correspondence to Veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries. Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases Serves as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator). Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work. Work Schedule: Full time, Monday through Friday, 07:30 a.m. 04:00 p.m. Honolulu Standard Time (HST). Tour will be determined after final selections. Tour is subject to change based on program needs. Compressed/Flexible: Not available Telework: Not Authorized Position Description/PD#: Legal Administrative Specialist GS-10: 02108A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

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