Legal Administrative Specialist (Contact Representative)

Department of Veterans Affairs

The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to Veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

• Typical duties include, but are not limited to: Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad outreach services. Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record. Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs. Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries. Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work. Promotion Potential: GS-10 Work Schedule: Full time, Monday through Friday, 8 a.m. to 4:30 p.m. Eastern Standard Time (EST). Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station on each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Position Description/PD#: Legal Administrative Specialist (Contact Representative): GS-7 - 40120A | GS-9 - 021029A | GS-10 - 02108A Financial Disclosure Report: Not required

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