Customer Logistics Site Specialist

Department of Defense

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• Serves as the primary customer facing point of contact for resolving emergency requests, maintaining customer data, and initiating calls to customers.
• Primary point of contact for all policies and procedures relating to strategy, planning, and customer service for assigned customers.
• Resolve and/or coordinate the resolution of customer orders or support problems, and develop customer service improvements.
• Recommends policy, procedures, and regulatory standards for processing customer orders.
• Provide guidance and direction regarding regulations, policies, and procedures as they apply to electronic transactions and other automated systems.

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