Telephone Operator

Department of Veterans Affairs

The incumbent is assigned to the VA Police, Executive Office Service Line of the VA Puget Sound Health Care System (VAPSHCS). This position involves administrative work such as receiving different requests for information from staff, patients, Veterans, and family members of Veterans, and being able to determine where calls are directed to within the VA Puget Sound, and facilities outside the VA facility.

• Duties may include, but are not limited to: Serves as patient information resource for staff and Veterans, provides necessary look up of Medical Center staff phone numbers and pager numbers. Operates the voice and digital paging system, long distance pagers, and hospital wide overhead voice paging system. This includes calling the emergency code pagers in the event of an emergency and also for testing the voice paging system twice on a daily basis. Provides new pagers and exchanges old pagers, as needed for medical center staff. Communicates on a daily basis with the VA Police, Facilities Management using the high frequency radio to notify them of all emergency situations. Responsible for the communication of information and dispatches of the VA Police when they are out of the office by answering calls that "roll-over" to the operator when the police are out of the office. Incumbent receives external and internal calls to the medical center on the NEC console. Functions as the emergency 911 Operator for the Medical Center. Determines the need and the urgency of each call. This includes determining if the call requires emergent or urgent clinical advice (this includes chest pain, shortness of breath, blackouts, blood loss, suicidal or homicidal threat, etc). Works on a daily basis with the Medical Center computer network by accessing VI STA, VAcinity, Outlook, Word, Excel and related computer applications for data entry of on-call schedules, quick reference guides, organizational and reference lists and retrieval of information. Primarily responsible for the completion of a database of on-call physicians that is utilized by the both the American Lake and the Seattle divisions. Work Schedule: Midnight-8:00am. Rotating schedules to include 1 weekend night. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD40555A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

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