Medical Support Assistant - Specialty Care

Department of Veterans Affairs

The incumbent serves as a Medical Support Assistant (MSA) and provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Specialty Care Integrated Clinical Community (ICC), to include Pulmonary, Cardiology, Palliative, Kidney, Oncology/Infusion, Rheumatology, Endocrinology, Diabetic Education, Neurology, Infectious Disease, Front Desk/Emergency Department and other specialty care areas.

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include (but not limited to): Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Scheduling, canceling, rescheduling patient appointments (Consults, RTCs, VVCs, and additional modalities); entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic; Monitoring outpatient appointments in areas of responsibility; verifying and updating third party insurance information when patients check in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Collaborates and communicates with a wide range of internal and external customers. Maintain professional and effective communication [in person, electronically, and/or by phone] to accomplish team goals and ensure that medical care to patients is met. Skill in customer service with the ability to identify concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Work independently in the accomplishment of a wide variety of duties performing patient support work. Work Schedule: Monday - Friday, 8:00am - 4:30am Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

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