Supervisory Medical Support Assistant

Department of Veterans Affairs

The Supervisory Medical Support Assistant (MSA) position(s) serves as the direct line supervisor for all MSA staff within their assigned clinical area/group, Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff. This supervisor position is specifically for Medical Administration Service in the Specialty Care / Surgery Clinics sections.

• The Supervisory MSA plans and directs programs at medical centers and has full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments include but are not limited to: Assigning and evaluating the work of subordinate staff; Resolving complex problems to ensure patient services are met; Evaluating new products, equipment, and systems in order to make recommendations for improved operations; Identifying educational or training needs; Evaluating performance, and taking disciplinary action when necessary. Incumbent has full administrative and professional responsibility for planning and directing the MSAs' activities. The Supervisory MSA is responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC} for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV). Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. Incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the desired information using privacy rules and established clinic processes. Incumbent trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. The Supervisory MSA participates in the daily teamlet huddles and weekly team meetings where patient care planning and management occur. Work Schedule: 7:30am-4pm Monday-Friday - Subject to change based on facility needs Telework: Not Available Functional Statement #: 629-00524-F Virtual: This is not a virtual position. Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

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