Department of Defense
See below for important information regarding this job.
- Serves as a Customer Support Representative representing DLA HQ and DLA CENTOM/SOCOM by providing logistical assistance and technical expertise to U.S. Military activities and U.S. civil agencies receiving logistical support and services from DLA.
- Is DLA’s corporate face, working closely with Customer Account Managers, Customer Account Specialists, Demand Planners, Weapons Systems Support Managers, distribution staff, and other DLA personnel to fully support assigned customers.
- Acts as the single point of contact on site for customer concerns and issues, interfacing with appropriate supply chain owners and logistics service providers across DLA to resolve.
- Manages DLA visits/outreach with customers to present a single Agency face, integrating and facilitating DLA contact with customers, ensuring multiple Integrated Customer Teams are positioned to serve the full range of customer logistics needs.
- Works with Customer Account Managers to establish Service Level Agreements/Secondary Service-Level Agreements applicable to designated customer elements in particular customer segments.
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Listed under Transportation & Logistics jobs.