Supervisory Medical Support Assistant

Department of Veterans Affairs

The incumbert is assigned as a Supervisory Medical Support Assistant in the Health Administration Service (HAS) and is primarily responsible for overall managerial responsibilities for the Health Administration Services (HAS) within the Outpatient Clinic/Health Care Center setting of VATVCBHCS. HAS provides medical administrative support to direct patient care throughout VA TVCBHCS.

• Total Rewards of a Allied Health Professional Duties to include but not limited to: Administrative support to outpatient intake/processing areas, eligibility determinations and counseling, death details, insurance capture and verification in support of cost recovery activities, appointment scheduling, patient travel and transportation, transfers to and from VA TVCBHCS facilities, health information management administration, federal records management transcription, revenue cycle enhancement and coding activities Responsible for the planning, directing and controlling of a full range of administrative and clerical support functions as they relate to all outpatient treatment areas Ensure administrative procedures are accomplished in accordance with specified guidelines and within established timeframes Assign and evaluate the work of subordinate staff, resolve complex patient issues to ensure patient services are met identifying educational or training needs of subordinate staff, resolve employee issues at the Supervisory level, and provide management support to the Chief of HAS and Assistant Chief of HAS Extract and analyze data to provide reports supporting performance measures, insurance capture, workload capture to senior management Conduct regular meetings with subordinates for discussion and resolution of work problems and establish new work methods and in-service training on an 'on going' basis Schedule and encourage participation of employees in various VATVCBHCS training courses and opportunities. Initiate all requests for personnel action, performance appraisals, and serves on and/or chairs interview panels to conduct interview of applicants and make recommendations to the selecting official Work with HIMS and Quality Management staff to ensure appropriateness of Medical Records usage are in compliance with standards, and Release of Information (ROI) and Privacy standards are always upheld Participate as needed by the Chief of HAS or Assistant chief of HAS in meetings with other sections or service/care lines to work out and coordinate organization, procedural and other problems affecting the Health Care System Responsible for identifying long and short-range goals and objectives for the Outpatient Clinic/Health Care Center; and works in tandem with the Chief of HAS and Assistant Chief of HAS on plans for implementation Work Schedule: 8:00 AM to 4:30 PM, Monday - Friday Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: This is an onsite position. Telework may be offered when deemed necessary by the department AD-HOC (Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable) Virtual: This is not a virtual position. Functional Statement #: 55586-F Permanent Change of Station (PCS): Not Authorized

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