Health Technician - Telehealth Clinical

Department of Veterans Affairs

The Veterans Health Administration (VHA) supports patient care using telehealth technologies which increase a Veteran's access to care & support a Veteran's self-management. This includes developing & delivering virtual & digital technologies which help Veterans communicate with their health care teams & coordinate, track & manage their health care. The Health Technician-Telehealth Clinical serves in a generalist role to support & manage telehealth operations with duties that may require travel.

• Total Rewards of a Allied Health Professional The incumbent performs a full range of duties & is responsible for day-to-day operation of telehealth services at the assigned location & between the assigned location & remote sites of care. Duties include, but are not limited to: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination & treatment Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) & VA Video Connect (VVC) encounters including tasks such as establishing & maintaining video conferencing connections, making introductions between patient site & provider site Serving as an imager & clinical data manager for store & forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data & transmitting them electronically for clinical review in accordance with VHA national guidelines Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment & the care environment while following all patient safety guidelines, protocols, & procedures Completing standardized clinical questionnaires & templates within scope of training & applicable guidelines Ensuring that patient privacy is protected by complying with all information security & patient privacy regulations Receiving & scheduling requests for simple & complex intra-facility, & inter-facility telehealth appointments using an electronic resource-based scheduling system Screening patients for Telehealth modality & referring patients that do not meet established criteria to appropriate care Monitoring & maintaining schedules of rooms, patients, technologies, clinical providers & presenters as needed to ensure efficient telehealth operations Providing patient education via approved materials Supporting the Veteran in completing patient satisfaction surveys Configuring, installing, troubleshooting, cleaning, & performing minor routine maintenance of assigned telehealth technology Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, & accounted for by preparing & tracking maintenance work orders, information systems, inventory records, & communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, & coordination of replacement equipment as necessary Providing established education & training to Veterans, staff & providers on the use of telehealth technologies & serving as a point of contact to answer questions & address concerns related to these technologies Maintaining knowledge of & skill in applying an extensive body of rules, procedures, & operations in telehealth-related technologies & a variety of computer hardware & software used for telecommunications, data entry & retrieval, record maintenance, document & report generation Maintaining regular contact with other staff members & the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection & any other logistical issues Arranging & completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies Ensuring information & resources are maintained for local & remote telehealth providers so they can effectively execute contingency & emergency plans Work Schedule: Monday-Friday 7AM to 3:30PM Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 58996A, 58997A Permanent Change of Station (PCS): Not Authorized

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