Supervisory Health System Specialist - Ambulatory Care Operations Director - Group Practice Manager

Department of Veterans Affairs

The primary purpose of the Supervisory Health Systems Specialist - Ambulatory Care Operations Director- Group Practice Manager (ACOD-GPM) is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care.

• The ACOD-GPM is responsible for primary care, mental health, specialty care, ambulatory surgery and all other ambulatory clinics oversight and integration into an efficient Clinic Practice Management model. In addition, the ACOD-GPM works with the VAMC leadership to develop strategic plans for the facility as it relates to access to care. The ACOD-GPM measures and assesses clinical business activities with an emphasis on improving clinical product line performance. Major Duties include, but are not limited to: Work with the National Program Office, in collaboration with VAMC Service Lines, to review and develop national guidance and policies that will facilitate standardized processes. Review and provide input on nationally issued regulations and policies for VA-wide implementation, utilizing local ACOD-GPMs and communication strategies. Coordinates and aligns system performance measures and goals with system needs and specific requirements of national or VISN cooperative efforts. Work with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed. Coordinate efforts with national requirements, including the MyVA alignment. Serve as the supervisor for a unit engaged in clinic access and data analytics. Maintain overall programmatic responsibility for the efficient operation of the program. Lead program planning and execution for VHA-approved program of clinic practice management at the VAMC level. Work with Logistics and Resource Management offices to oversee contracting services as they relate to clinic activities. Exercise supervisory authority involving work assignment and review to include administrative and personnel management functions that are communicated through the formal employee performance management systems. Develop both long- and short-term policies and plans for the VAMC. Develop and maintain annual budget plan and staffing plans for outpatient care. Provide administrative management for ambulatory care clinical support services. This may include interpreting policies, developing and implementing local policies, defining administrative requirements, and/or providing advice to executive leadership on related issues. Represent management at labor management meetings as directed. Resolve conflicts or problems that may arise with employees, and assure management officials are familiar with the negotiated agreement between parties. Act as a liaison or point person for communications with persons and/or groups internal or external to the VAMC, speaking for the principal on Clinical Access issues. Work Schedule: Full-Time, Monday - Friday 8:00am-4:30pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist - Ambulatory Care Operations Director - Group Practice Manager/PD200140-O Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.

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