Other Agencies and Independent Organizations
As a Human Resources Specialist (User Support) at the GS-0201-12/13, you will be part of HRS Federal Staffing Center Office of Personnel Management. If selected, you will support customer agencies in implementing and using automated HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services
- Advise customer agencies on automated HR system capabilities, business processes, implementation activities, and system requirements. Gather and document customer business needs and system requirements to support enhancements, testing, automation, and implementation activities. Develop and deliver system training, demonstrations, user guides, job aids, communications, and other resources for customers and system users. Support change management activities by coordinating implementation efforts, communicating system changes, and incorporating customer feedback. Resolve functional and technical user issues and coordinate with technical staff to address system problems requiring additional support. Analyze Help Desk activity, system data, and customer feedback to identify trends and recommend process, training, or system improvements. Maintain customer relationships through project meetings, technical guidance, status updates, and coordination with HR, IT, and other stakeholders.
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Listed under Human Resources & People jobs.