Pharmacy Supervisor Clinical Contact Center (CCC)

Department of Veterans Affairs

The VISN Pharmacy Supervisor Clinical Contact Center (CCC) responsible for providing and coordinating optimal pharmaceutical care activities in the VISN CCC. The VISN CCC Pharmacy Supervisor functions as a supervisor in coordinating and/or directing the activities of pharmacists, pharmacy technicians, and other staff and functions as part of the CCC team to accomplish the VA' s mission, vision, and goals.

• Administration/Supervisory: Manages the day-to-day operations of the VISN CCC Pharmacy Service and serves as the immediate supervisor for the pharmacists and pharmacy technician supervisors. Resolves personnel matters dealing with employees and union representatives in regard to employee- management concerns. Approves or denies leave requests for the VISN CCC pharmacists and pharmacy technician supervisors based on workload needs. This includes the addition of new tours of duty as needed. Completes performance evaluations, recommendations for awards, and/or disciplinary actions for the VISN CCC Pharmacy Service staff and makes recommendations to the VISN CCC Pharmacy Chief or designee, when appropriate Prepares reports and documentation upon request from the VISN, VISN CCC Board of Directors or appropriate governance structure. Education/Training: Participates in meetings, conferences, and training programs relevant to the development and maintenance of the VISN CCC Pharmacy Service. Promotes employee professional development through continuing education programs. Works with the VISN CCC Pharmacy Service Chief to identify and plan relevant staff related development and educational programs. Assists in preparing and coordinating new employees' on-boarding experience. Responsible for implementing, documenting training, and expanding capabilities of all VISN CCC Pharmacy Service staff. Serves as a preceptor for pharmacy students and/or pharmacy residents. Perform duties as assigned. Work Schedule: Monday - Friday 7:00am to 3:30pm CST Telework: Not Available Remote: Anywhere in the U.S. Virtual: This is not a virtual position. Functional Statement #: 09482F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

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