Supervisory Clerk

Department of the Treasury

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Submission Processing - Ogden REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

• General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Performs and oversees a variety of clerical and technical support functions using automated systems to manage workload, track inventory, and support program operations. Assigns, monitors, and updates work status; maintains production, inventory, and attendance records; and prepares recurring and ad hoc reports to support management information needs. Reviews individual and business tax returns and related documents for completeness, accuracy, and conformance with processing requirements. Identifies errors, missing information, or inconsistencies and takes appropriate corrective action or refers issues for resolution. Performs processing actions on current and prior year returns and associated documents in accordance with established guidelines and procedures. Conducts research and follow-up activities to resolve discrepancies, including locating missing materials and verifying transmittals. STANDARD POSITION DESCRIPTIONS (SPD): PD99184 Visit the IRS SPD Library to access the position descriptions.

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