Clinical Administrative Specialist

Department of Veterans Affairs

This position is located at the Salisbury VA Medical Center, Mental Health Service Line. This position reports to the Associate Chief of Staff (ACOS). The primary duties of the position are to perform administrative and technical support work for the Mental Health Service Line.

• Duties include but are not limited to: Develops all MHSL Clinic profiles which are used in the Medical Center's Appointment Management scheduling software package. Functions as the administrative support person for the purpose of facilitating and troubleshooting patient and administrative issues related to the consult process of specialty care within the service line and supports administrative issues and processes related to interfacility consults to other medical centers. Responsible for accuracy of clinical data for both clinical and administrative reports and assists on all action items related to this data. Manages MHSL consult tracking system and develops/implements CPRS templates for specialty care notes and consults. Maintains MHSL clinic profiles in the appointment management software. Acts as liaison between clinicians and referred patients across disciplines. Provides administrative support to troubleshoot consult and patient issues, including interfacility referrals. Coordinates with OI&T and Medical Records Committee on CPRS templates and clinic profiles. Establishes and reevaluates provider schedules and clinic profiles for specialty clinics. Maintains consult tracking data via VistA, tracks backlog and wait times, and recommends improvements. Generates weekly consult reports for leadership and coordinates provider actions. Serves as AIS Coordinator and time/attendance record keeper. Ensures data accuracy in consults and wait times, identifying and correcting errors. Reviews consult reports and advises clinical staff on discrepancies affecting service reliability. Handles procedural issues related to alerts, data requests, and advisories following established policies. Develops long-term plans and evaluates programs like Access, SAIL, and others, including setting performance criteria. Participates in committees related to clinical access and performance measures. Monitors and maintains provider profiles and panel sizes, correcting transmission errors. Prepares reports using FILEMAN, analyzing data for program integrity and performance. Manages setup and data collection for the Patient Care Management Module (PCMM). Collaborates with leadership and clinical staff on FPPE and OPPE processes; reviews clinical evaluation plans. Assembles credentialing and privileging packages for review. Tracks program data for compliance and performance, conducting analytical assessments. Develops and evaluates OPPE, FPPE, and privilege forms, analyzing datasets for decision-making. Establishes and manages clinic profiles, advising staff on profile creation and updates. Coordinates coding and billing with DSS and HIMS, ensuring accurate encounter documentation. Programs encounter forms, manages scheduling parameters, and assigns access rights based on credentials. Collects workload data for reports and process improvements. Provides staff training on scheduling tools and clinic operations. Coordinates orientation for new staff and ensures ongoing administrative and clinical process adherence. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Clinical Administrative Specialist/PD50273A

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