Medical Support Assistant (Advanced)

Department of Veterans Affairs

The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model, in Primary Care, Mental health, Specialty Care Setting, Inpatient Ward, and Eligibility and Enrollments. The PACT team let is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MNMSA/health technician).

• Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf This position is physically located at the Victoria, Texas VA Clinic. This position is eligible for ad-hoc telework within the local commuting area of Victoria, Texas. This position is not a remote or virtual position. Escape to Victoria, Texas, where small-town charm meets big opportunities! Enjoy affordable living, a welcoming community, and easy access to both the Gulf Coast and major Texas cities. With a thriving local economy, rich history, and outdoor adventures around every corner, Victoria offers the perfect balance of relaxation and growth. Make Victoria your home and experience Texas hospitality at its finest! The Advanced Medical Support Assistant (AMSA) position is within the South Texas Veterans Health Care System (STVHCS), which provides extensive medical services across multiple locations in South Texas. As a critical part of the Patient Aligned Care Team (PACT), this role spans departments including Primary Care, Mental Health, Specialty Care, and Inpatient Ward services. The AMSA supports the patient care team by coordinating and managing clinic schedules, communicating with patients and interdisciplinary teams, and facilitating patient transitions between inpatient and outpatient care. Key responsibilities include managing electronic records, scheduling appointments, ensuring pre-visit requirements are met, and assisting with patient travel activities. The role also involves handling secure messaging and assisting with non-VA referrals. This full-time position may require various shifts, including nights and weekends, and involves rotating across STVHCS facilities to meet coverage needs. The AMSA independently handles complex administrative tasks and adheres to strict confidentiality and data security standards. With a focus on veteran-centric care, the AMSA must also be sensitive to age-specific and cultural needs while delivering exceptional customer service. Work Schedule: Monday - Friday (8am - 4:30 pm) or (7:30am - 4:00pm) Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

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