Supervisory Medical Support Assistant

Department of Veterans Affairs

The Supervisory Medical Support Assistant directs programs at the VA St. Louis Healthcare System and satellite outpatient clinics for the Health Administration Service. They are responsible for evaluating the work of subordinate staff, resolving complex problems to ensure patient services are met, and extracting data to provide reports to senior management. NOTE: The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

• Resolving complex problems to ensure patient services are met. Evaluating the work of subordinate staff, new products, equipment, and systems. Planning and directing the subordinate Lead MSA and MSA's activities. Extracting and analyzing data to provide reports to senior management for tracking measures. Participates in the hiring selection process by reviewing applications, sitting on a selection panel, and making hiring recommendations to the Service Chief. Evaluating performance and taking disciplinary action when necessary. Coaches and trains staff, ensuring the full scope of training completion. Reviewing all policies and, if needed, writing/updating SOPs and Medical Center Policies in draft form. Reviews all patient movements from the day before and, if needed, correcting errors and training responsible staff. Manages the tour of duty work schedule and conducts monthly staff meetings for MSA staff. Total Rewards of a Allied Health Professional Work Schedule: Full-time Tour 1: John Cochran, Telephone Operator Section, M-F 0730-1600 Tour 2: Jefferson Barracks, Specialty Clinic, M-F, 0730-1600 Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized

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