Lead Medical Support Assistant

Department of Veterans Affairs

The Lead Medical Support Assistant (MSA) is responsible for the coordination of Advanced Medical Support Assistant (AMSA). The Lead MSA is responsible for daily workload assessments and determining training needs of MSA's to provide support across interdisciplinary settings. The position is under Radiology Service and is expected to work with all members of the health care team.

• Duties include but are not limited to: Assuring coverage of all areas of responsibility. Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules. Orienting and providing on- the- job training for new and current employees ensuring all training requirements are met. Organizing the work structure of his/her assigned areas and acting as a liaison between AMSAs and staff in order to resolve day to day conflicts. Maintaining working knowledge and understanding the operation of VISTA, Unity, and CPRS systems. Supports the SIM model and participates in continuous process improvement. Designing training materials and spreadsheets necessary for tracking work progress in the unit by using MS Word, Excel, and/or PowerPoint. Referring calls appropriately by using knowledge of medical terminology. Use of highly developed oral and written communication skills. Maintains working knowledge of interviewing techniques and fundamental principles of interpersonal communication to enable incumbent to effectively receive patient calls and determine the nature of callers' needs. Diplomacy in dealing with al callers, both internal and external, and in dealing with unit staff. Scheduling Duties - The incumbent schedules clinic appointments using the VistA Scheduling Enhancements (VSE) and other scheduling options in the Service. The incumbent follows nationally and locally established business rules to schedule appointments for Veterans. Work Schedule: Monday to Friday, 8:00 am - 4:30 pm. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:640-03533FPD03533F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

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