Medical Support Assistant (Advanced)

Department of Veterans Affairs

The incumbent serves as an Advanced Medical Support Assistant in the Mental Health Service Line at the CRRC (Community Referral and Resource Center). The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing and customer service.

• NOTE: The 2-page Resume requirement does not apply to this position. The work includes functions such as serving as an initial point of contact for the units, clinics, patients, call centers, CITC to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. Administrative duties: Prepares for clinics-including printing appointment and clinic lists Monitors ICB and patient demographics; ensures encounter forms are completed Ensures return to clinic orders are completed daily Ensures recalls are completed daily Consult report is cleaned up daily Routinely reviews active/pending consults daily Interprets, verifies, and dispositions provider orders Completes reports; records meeting minutes, scribe with co-signer Monitors appointments for area of responsibility Monitors electronic wait list; monitors and maintains clinic grids with supervision Processes all transfers to other facilities Performs basic eligibility requirements Maintenance of warehouse supplies and clinic forms Assist with clinic access contingency plans by adjusting appointment times, locations or dates Completes/trains/shares knowledge of data programs such as VETEXT, VAOS, NEAR, Message Manager, Secure Messaging, Right Fax, Audiocare, etc. Requests medical records from Community Care providers and non-VA healthcare institutions; conducts special audits Studies or surveys as requested Collects complete and appropriate data for reporting purposes Organizes and implements quality assurance documents for supervisor Enters and monitors work orders Orders supplies and equipment Provides coverage for scheduling staff during intermittent shortages. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

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