Department of Veterans Affairs
The Telehealth Clinical Technician (TCT) Licensed Practical Nurse supports Telehealth clinical programs at the patient location, providing a wide range of clinical and technical services to the Veteran, demonstrating complex technical judgement while under the supervision of Registered Nurse (RN) or provider.
- Duties include but not limited to: Serves as site imager for Telehealth Store and Forward (S&F) applications. Facilitator for real time Clinical Video Telehealth (CVT) encounters, including patient activities. Primary Care as well as Specialty Care remote visits. Provides marketing for the Home Telehealth program and providing education and support to Veterans regarding VA Apps and the My HealthVet (MHV) program. Orients patient and significant others to the Telehealth services including Home Telehealth (HT), VA Video Connect (VVC), CVT, Store and Forward Telehealth (SFT), and other care modalities that can benefit the patient. Coordinates information between providers, facilities and networks as appropriate. Performs tele-dermatology, tele-retinal and other images (as they become approved and available), with accuracy and dexterity. Demonstrates accurate use of Veterans Health Information Systems & Technology Architecture (VISTA) imaging package and reports errors to the Facility Telehealth Coordinator (FTC) and supervisor or designee. Ensures patient has verbally consented to taking images for store and forward and documents in the electronic medical record (EMR). Upholds the Health Insurance Portability and Accountability Act (HIPPA) regulations during and after the images are taken including transferring images from the memory card into the EMR before taking images of the next patient. Demonstrates proper use of the consult pathways/package in EMR, to include entry as imager, consult to the reader, closing out consult etc. Processes Telehealth consults and corrects Orphan encounters. Completes action required items, submits weekly/monthly reports, and maintains established Telehealth performance benchmarks. Uses established business rules for enrollment and registration, scheduling, consult management, VISTA Electronic Wait List (EWL), handling no shows, patient cancellations, and clinic cancellations. Maintains an accurate calendar of CVT and S&F clinics. Maintains an accurate inventory of Telehealth peripherals (cameras, stethoscopes, ultrasound, and others) and usures equipment is cleaned according to the manufacturer's instructions. Establishes and maintains collaborative relationships with VISN 8 Sunshine Training Center. Work Schedule: Full Time, Monday-Friday, 0730 - 1600. Telework: Ad-hoc. Virtual: This is not a virtual position. Relocation Incentive: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Functional Statement: 81206F.
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