Multidisciplinary Victim’s Case Manager - Police

GENERAL STATEMENT OF JOB

Under general direction, the Multidisciplinary Victim's Case Manager provides advanced case management, crisis intervention, and holistic advocacy services to crime victims. This role supports individuals impacted by family violence, sexual assault, stalking, human trafficking, and other serious offenses. 

This professional position coordinates directly across local government departments, municipal courts, county prosecutors, health networks, and nonprofit coalitions. The position requires a trauma-informed, multidisciplinary approach to ensure victim safety, support autonomy, and navigate state-mandated victims' rights. 

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Crisis Intervention & Advocacy: Responds to crime scenes, hospitals, or police department to deliver immediate crisis intervention and safety planning. 
• Multidisciplinary Coordination: Acts as the primary liaison between the victim and a network of partners, including police detectives, Texas Department of Family and Protective Services (DFPS), the County District Attorney’s Office, and medical professionals. 
• Legal and Rights Navigation: Educates victims on their statutory rights under the Texas Code of Criminal Procedure and guides them through the municipal and state criminal justice systems. 
• Protective Order & Program Assistance: Assists victims with filing for Protective Orders, Crime Victims’ Compensation (CVC), and specialized state safety measures like the Texas Attorney General’s Address Confidentiality Program (ACP). 
• Forensic and Investigative Support: Facilitates victim participation in interviews with investigators, provides accompaniment to court proceedings, and gathers necessary medical or situational documentation to support complex case review teams. 
• Community Outreach & Multi-Disciplinary Response: Participates in multi-agency, and/or multi-disciplinary meetings and coordinated-response initiatives. Develops and delivers presentations and training for Police Department personnel, community organizations, and citizen groups regarding victim assistance and victimology. Delivers public education regarding victim resources. 
• Administrative Compliance: Maintains highly confidential, detailed electronic case records in compliance with local city ordinances, state public information laws, and specialized grant requirements. Assist with grant applications, compliance and program evaluations.

MINIMUM EDUCATION AND TRAINING

• Education: Bachelor’s degree from an accredited college or university in Social Work, Psychology, Criminal Justice, Sociology, or a closely related human services field. 
• Experience: Five (5) years of professional experience in victim advocacy, crisis intervention, or social service case management. Experience working alongside law enforcement or within a Texas legal framework is highly preferred. 
• Licenses, Certifications and Trainings:
  • Valid Texas Class C Driver’s License with an acceptable driving record. 
  • Ability to obtain the Texas Victim Assistance Training (TVAT) certification within two (2) months of employment. 
  • Preferred specialized training:
    • Texas OAG Presumptive Eligibility (PE) and Address Confidentiality Program (ACP)
    • Advocate training: Family violence, sexual-assault and Human-trafficking  
    • Crisis intervention, stalking response and mental health first aid

Any equivalent combination of education, specialized training, and directly related victim-services experience may be considered in accordance with City policy and applicable requirements.

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities:

• Texas Statutory Framework: Deep familiarity with Texas laws regarding crime victims' rights, protective orders, and family law dynamics. 
• Trauma-Informed Practice: Advanced skill in crisis counseling, lethality assessments, and managing high-stress situations with empathy, confidentiality, and professional boundaries. 
• Communication & Collaboration: Strong verbal and written skills to draft detailed case updates, advocate effectively across distinct legal and medical systems, and testify in court if required. 
• Technical Proficiency: Competency using standard office software and specialized police or social service database tracking systems. 
• Abilities: communicate effectively, work cooperatively, organize, prioritize and multi-task, punctual, maintain confidential and sensitive information.

Physical Requirements:

The work in this position classifies the physical exertion requirements as light work involving lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that he or she can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time. Additionally, the following physical abilities are required: 

• Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Visual ability: sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
• Speaking ability: sufficient to communicate effectively with other individuals in person and over the telephone.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORK ENVIRONMENT

• Office environment with regular travel to external agency spaces, courtrooms, hospitals, and community response sites. 
• Requires participation in a 24-hour on-call schedule, including nights, weekends, and holidays to respond to active law enforcement scenes. 
• Must be able to handle secondary trauma exposure such as descriptions, reports, photographs, or other documentation involving violence, sexual assault, abuse, injury, death and other traumatic events. 
• Must pass a comprehensive criminal background check, including fingerprinting, required for municipal law enforcement support personnel. 

This position requires regular and reliable attendance and the employee’s physical presence at the workplace.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description. 

The City of Kingsville has the right to revise this job description at any time. This description does not represent in any way a contract of employment.