Advanced Medical Support Assistant

Department of Veterans Affairs

This position serves as an Advanced Medical Support Assistant at the Toms River, NJ VA Clinic and is under the supervision of the Primary Care Department. Performs clerical work in support of the care given to patients, such as receiving patients or maintaining patient files; work administering or advising on medical record systems. Analytical ability, judgment, discretion, and dedication to customer service are required.

• The Advanced Medical Support Assistants (AMSA) position includes all PACT teams within Ambulatory Care Service at grade GS-6 can be assigned to East Orange, Lyons or any CBOCs within the VHA NJ HCS. The AMSAs are responsible for assisting the Veterans in providing a smooth process for the management of his/her outpatient appointments. The AMSAs perform support work in connection with the care and treatment given to the Veterans throughout the scheduling process. Additionally, the AMSA's perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g. PACT). The Advanced Medical Support Assistants are established to ensure assistance for Veterans to maneuver through the medical system, providing support in managing his/her outpatient appointments as well as support work in connection with their care. The AMSA's have advanced knowledge of the technical health care process as it relates to access to care and clinic management, and will assist with the treatment given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g. PACT). The incumbents utilize computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. The Advanced MSAs will review the clinics appointment schedule to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the Veterans. The incumbents develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. The AMSAs must be knowledgeable of the medical facility's organization and services, rules and regulations governing eligibility and treatment, practical knowledge of the standard procedures, medical records, have advanced knowledge of medical terminology, security of sensitive electronic files, process improvement, and customer service. Duties will vary slightly depending on the section the Advanced Medical Support Assistant is assigned to but in general at the GS-06 level incumbents are expected to perform the following duties: Facilitate/process secure messaging with the patient and team Notify patients of normal lab results by mailing lab letter Develop and manage a tracking system for follow up care such as consults, tests, etc. Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work, ekg). Participate in daily team huddles and weekly team meetings to manage and plan patient care. Assist in setting priorities and deadlines. Adjusting the flow and sequencing of the work to meet team and patient needs. Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Work collaboratively in an interdisciplinary coordinated care delivery model. Coordinate with the patient care team to review the clinic utilization by using various reports. Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic. Coordinate with their PACT during schedule scrub activities. Arranging with supervisor clinic cancellation, blocking, and rescheduling. Review open encounters daily and coordinate with PACT to ensure timely closure of clinic appointments. Scan Non-VA medical documentation. Review (ICB) insurance capture buffer daily. Address (RTC) return to clinic orders daily. Assist team with virtual appointment management. Perform basic eligibility requirements as noted in the VA policy. Provide input to problem solving in PACT and provides follow-up actions. Shares information and collaboration with PACT and Medical center staff. Orders administrative supplies. AMSA performs other duties as assigned. Work Schedule: Intermittent; various days 8:00am-4:30pm Compressed/Flexible: Not Available Telework: Ad-Hoc Virtual: This is not a virtual position. Recruitment Incentive: Not Authorized Functional Statement #: 21X72-A Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

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