Program Manager

Department of the Treasury

WHAT IS TAXPAYER SERVICES-TS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - IDT/Victim Assistance - Field This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services-TS business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

• General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Works with Taxpayer services' managers and analysts to recommend new or revised policies for AM. Review, support and implement overall objectives, strategies, actions and critical success factors for Policy. Ensures that quality and improvement plans and accomplishments are consistent with taxpayer service's goals, schedules, and policies. Conducts briefings and prepares comprehensive reports to keep leadership and site managers within directorate apprised of program plans and progress and to communicate findings and recommendations. Communicates agency directives, IRM issuances, memoranda, taxpayer services' policy statements, and other written guidelines and recommendations. Makes recommendations for actions when adjustments or a different course of action is necessary. STANDARD POSITION DESCRIPTIONS (SPD): PD99282 Visit the IRS SPD Library to access the position descriptions.

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