Advanced Medical Support Assistant (VACC)

Department of Veterans Affairs

This position is directly responsible to the office of the VA Community Care service and falls under the C.W. Bill Young VA Medical Center, Bay Pines office of the Chief of staff. The strategic alignment for the position and the immediate goal for the incumbent supports the mission, vision, and values of the VA Healthcare System.

• These positions serve as an Advanced Medical Support Assistant at the Bay Pines VA Healthcare System. This position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties include but are not limited to: The Advanced Medical Support Assistant (AMSA) will guide patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor. The Advanced Medical Support Assistant must be able to interpret and communicate requirements of Community Care Scheduling Directives and complete accurate scheduling responsibilities. The Advanced Medical Support Assistant will provide knowledge of specialty programs, governing policies, resources, and necessary processing requirements for the assigned team to maintain the continuity of care accessibility needs of the patient. Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox. The Advanced MSA must also be able to direct patients to the appropriate billing examiners for authorizations and claims as they directly relate to consult. The Advanced Medical Support Assistant will intervene to resolve difficult and sometimes problematic stakeholders not completely satisfied with VA services. The Advanced Medical Support Assistant is under the general supervision of the Community Care MSA Supervisor. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Work Schedule: Monday-Friday, 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: Medical Support Assistant (Advanced)/21426F Permanent Change of Station (PCS): Not Authorized Total Rewards of a Allied Health Professional

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