2 years Help Desk / System Administration / Call Center experience highly desired. Incident & Ticket Management experience with ticketing/call-tracking tools, preferably ServiceNow . Network Monitoring & Troubleshooting monitor network issues/outages using tools such as SolarWinds/SquaredUp , perform Level 1 diagnosis, and escalate. End-User Support & Escalation troubleshoot user issues, prioritize incidents, create tickets, and escalate to Tier 2 engineers/vendors when needed. Excellent Commun…
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