Human Resources/Risk Management Technician

The Human Resources/Risk Management Agency currently has the following vacancies:
One (1) full-time vacancy within Risk Management 
One (1) full-time vacancy within Benefits
One (1) part-time vacancy within Classification & Compensation

This recruitment will result in an eligibility list, which will be used to fill future full- and/or part-time vacancies within this classification for the duration of the eligibility list. Part-time employees may be scheduled to work up to 29 hours per week and are not eligible to participate in the City's health insurance or retirement plans.
 
Join a collaborative team that cares as much about people and public servanthood as you do! The City of Ontario Human Resources / Risk Management Agency is seeking self-driven, motivated and talented human resources professionals passionate about growing in a professional environment and playing an active role as contributors to the rapid growth and development of the City, while playing a key role in assisting the City to establish its goal in becoming the Premier Community of the Inland Empire. 

A successful candidate will embody the Department's mission and vision as well as the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy - Empathy, Respect, and Problem Solving.

The following procedures will apply:

• The Eligibility List will consist of both internal and external applicants who best meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility list prior to considering all applicants on the Eligibility list.
• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.   
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.
• This recruitment will result in an eligibility list, which will be used to fill any current and future full-time and part-time vacancies within this classification. Part-time/Temporary positions are scheduled to work no more than 29 hours per week and are not eligible to participate in the City's health insurance or retirement plans.

The Human Resources/Risk Management Agency
The Human Resources/Risk Management Agency is a team of dedicated, talented professionals eager to contribute to and support the on-going growth and evolution of the City of Ontario's workforce and community.
Divisions:Benefits and Classification & Compensation | Risk Management | Service Team

• Agency Mission: Build a world class team by connecting people to purpose.
• Vision: To be the premier employer in the Inland Empire while providing proactive service to our community and workforce.
• Core Values: Accountability; Collaboration; Empathy; Equity, Diversity & Inclusion ("EDI"); Integrity and Resiliency.
• Expectations: Agility, Continuous Learning, Innovation & Creativity, Leadership, Meaningful Communication, Teamwork, Service Excellence and Quality Results.
• Strategic Plan: Build a reputation for the City of Ontario as the Employer of Choice in the Inland Empire through excellence in employee engagement, recruitment and retention. Modernize Human Resources / Risk Management policies, processes and systems for operational effectiveness, future flexibility and enhanced user experience.

 

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.

The City’s vision for the future is very exciting, and we foresee tremendous growth within the years to come. We welcome you to view the City of Ontario’s 2026 State of the City video by clicking on the link below as well as the other links to learn more about the City:

State of the City                                        The Ontario Plan                         Smart Ontario                                           Downtown Ontario             The essential functions typically performed by the Human Resources/Risk Management Technician include the following: 

• Administers recruitments including job postings, application screening, testing coordination, interview scheduling, panel facilitation, and eligibility list maintenance; provides recruitment guidance, correspondence, and communication to applicants and City Agencies and Departments. 
• Coordinates and conducts new employee orientation sessions.
• Generates and processes personnel actions related to new hires, promotions, probation periods, merit increases, additional pays, disciplinary actions, separations, and other personnel actions.
• Audits and reconciles various third-party administrator's data with the City's internal payroll and Human Resources / Risk Management records.
• Enters, reviews and approves information in various human resources information systems and databases.
• Processes completed employee performance reviews.
• Responds to and prepares classification and compensation surveys.
• Assists in the research, data compilation, and preparation of various reports and spreadsheets. 
• Prepares correspondence and responds to applicants, employees, Agency and Department Heads, retirees, and representatives from outside agencies regarding various human resources and risk management matters, in person, via email, and over the telephone.
• Responds to inquiries and requests for additional information from employees, third-party administrators, attorneys, and insurance carriers and adjusters.
• Maintains department records, files, reports, and databases.
• Job responsibilities may require travel.
• Performs other related duties as assigned.

When assigned to Benefits:

• Assists in the administration of the City's employee benefits program, including medical, dental, life, vision, flexible spending accounts, deferred compensation, and disability insurance plans; answers inquiries related to various City benefits.
• Processes benefit enrollments for new and promoted employees; reviews, verifies, prepares, processes, and ensures timely submission of benefit enrollment.
• Assists in coordinating the annual open enrollment process.
• Assists in the City's health, wellness, and employee sustainability program and other special projects and training as assigned.
• Coordinates set-up for Citywide training sessions, wellness and other special events.
• Monitors and processes employee leaves of absence in compliance with applicable federal and state laws including Family and Medical Leave Act (FMLA), California Family Rights Act (CFRA) and Pregnancy Disability Leave (PDL).
• Assists with monitoring medical treatment progress; verifies return to work or modified duty status with employee, supervisors, and medical providers.
• Coordinates temporary light duty assignments by verifying work restrictions and release dates with physicians, employee, and department.
• Assists in managing Affordable Care Act (ACA) and California Public Employees’ Retirement System (CalPERS) compliance including retired annuitants.
• Assists with reviewing and processing benefit billing.

When assigned to Classification and Compensation:

• Assists with preparing and updating classification specifications using established formats and templates, and incorporates revisions as directed.
• Assists with classification specification review and routing processes; maintains tracking information, monitors deadlines, and follows up on outstanding items. 
• Updates and maintains classification information, records, files, and applicable HR systems, including approved classification specifications and related changes.
• Assists with classification studies by distributing and tracking Position Description Questionnaires (PDQs), reviewing submissions for completeness, obtaining supporting documentation, scheduling meetings, and maintaining study files. 
• Gathers and organizes information for classification reviews, including classification specifications, job bulletins, organizational charts, and other related records.
• Assists with salary and compensation surveys by gathering salary schedules, Memoranda of Understanding (MOUs), classification specifications, benefit information, and other compensation data from comparator agencies. 
• Compiles and enters salary survey information into established spreadsheets and templates; reviews information and source documents for completeness and accuracy.
• Assists with audits of classification and compensation records and identifies discrepancies between HR systems, salary schedules, classification specifications, and other records.
• Prepares routine reports, spreadsheets, correspondence, and other materials related to classification and compensation. 
• Responds to routine requests for classification and salary information and maintains comparator agency contact information and reference materials.
• Provides technical and administrative support for classification and compensation projects and related activities as assigned.

When assigned to Risk Management:

• Acts as liaison to third-party administrators processing employee workers' compensation, and liability claims.
• Reviews and analyzes workers' compensation, and general liability claims consistent with state law and City procedures.
• Reviews employee accident reports for completion; establishes/confirms facts and other information related to the employee injury.
• Monitors and tracks medical treatment progress; verifies return to work or modified duty status with employee, supervisors, and medical providers.
• Coordinates temporary light duty assignments by verifying work restrictions and release dates with physicians, employee, and department.
• Enters claims data into database and assembles informational packet for submission to the third-party administrators.
• Conducts comprehensive investigations and gathers facts regarding property damage claims; reviews photographs of damaged City property.
• Compiles, tracks, monitors and audits a variety of risk management related data, including and not limited to liability claims, property damage, certificate of insurance, licensing requirements, and driver safety compliance.
• Initiates billing requests or invoices to recover funds for damage to City property and or retains funds for the City’s subrogation program.
• Assists in responding to court orders, subpoenas, and public records act requests including preparing files for records destruction.
• Prepares correspondence and responds to employees and other claimants in person and over the telephone regarding claim status and related inquiries.
• Schedules work-related pre-employment medical exams, drug testing, with the City's occupational medical clinic and other related physicals involving Department of Transportation (DOT)/ Clearinghouse (FMCSA).
• Assists in responding to court orders, subpoenas, and public records act requests including preparing files for records destruction.
• Performs other related duties assigned.

Education

Associate's degree from an accredited college or university with major coursework in business administration, public administration, human resources, risk management, or a closely related field.

NOTE: Proof of education must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications. Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.

Experience

Three (3) years of administrative or technical support experience in human resources, employee benefits and/or leave administration, workers’ compensation, claims processing, or a closely related field.

Licenses

Valid Class C California driver’s license at time of appointment and an acceptable driving record at the time of appointment and throughout employment.

Desirable

• Bachelor’s degree from an accredited college or university with major coursework in business administration, public administration, human resources, risk management, or a closely related field.
• Experience with a local, county, or other government agency. 

When assigned to Benefits:

• Experience assisting with and/or administering health, wellness, and employee sustainability programs. 
• Experience with CalPERS and processing employee benefit enrollments. 

When assigned to Classification and Compensation:

• Experience supporting classification and compensation activities in a public-sector human resources environment. 

When assigned to the Service Team:

• Experience assisting with new hire/onboarding programs.

When assigned to Risk Management:

• Experience assisting with and/or administering claims processing, reviewing contracts for insurance requirements, and safety knowledge.

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.
• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the City's online application to attach copies of the requested certification(s) or other documentation. Failure to attach required documentation may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.