Medical Support Assistant (Advanced)

Department of Veterans Affairs

Charleston VA Healthcare Network is recruiting Advanced Medical Support Assistants for Radiology Service, supporting diagnostic and interventional imaging across the medical center and six clinics. The role works with PACT teams and coordinates care with providers across VA and non-VA hospitals, diagnostic facilities, and community programs.

• Total Rewards of a Allied Health Professional Major duties may include, but are not limited to: The Advanced MSA performs receptionist duties, customer service and other duties assigned to the proper and timely treatment of patients and maintains appointment schedules for Radiology staff. He/she will assist with clinical access contingency plans and adjust appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Presents knowledge of the Computerized Patient Record System (CPRS) and the VISTA/Rad Picture Archiving System (PACS) and the process to access a patient's record, review the images and make selections for printing. Incumbent ensures images are digitized and converted into the PACS utilizing a highly technical digitizer workstation, which then allows for burning images onto compact discs. Incumbent access CPRS as well as VISTA continually throughout the day to determine image history. Conducts all daily activities in a safe manner and is responsible for attending and/or completing all mandatory medical center training, as appropriate. Contacts patients within 24 to 48 hours prior to the appointment concerning a scheduled imaging appointment and provide education pertinent to the procedure. He/She will ensure a follow-up on appointment no-shows to ascertain the reason, answer any questions and re-schedule the procedure at a future convenient day and time according to the VHA Radiology Scheduling policy guidelines. Incumbent ensures that any add-on appointments are workable within the constraints of the specialty area and criteria for patient appointments are in compliance with regulations. Incumbent will enter Community Care requests per guidelines. The Advanced MSA must possess knowledge of the duties, priorities, commitments, and goals of the service in order to perform routine and non-routine assignments in the areas of customer service, and office automation. The Advanced MSA uses a high degree of tact and diplomacy when dealing with Veterans who check into the Radiology Service. He/she interacts in a caring, compassionate manner when explaining procedures to Veterans both in person and on the phone. Incumbents must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Work Schedule: 8:00am to 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 61007F Permanent Change of Station (PCS): Not Authorized

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