Medical Support Assistant

Department of Veterans Affairs

The Medical Support Assistant (MSA) serves as a Medical Support for the Veterans Hospital, has the ability to fully perform the duties/functions related to all aspects of the full performance Medical Support Assistant, GS-0679-05 position at the Carl Vision Medical Center under the Health Administration Service Lines.

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include but are not limited to: The Medical Support Assistant (MSA) must demonstrate technical competency in the use of the VistA, VSE/GUI/ISS, Consult Toolbox, EC Fax and CPRS systems. The incumbent(s) provides administrative support to clinical, other administrative and professional staff throughout clinic, CBOC areas. The outpatient program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. He/she must abide by federal privacy and confidentiality regulations and exhibit ethical conduct all times. Employee must complete and adhere to necessary annual VHA training requirements. He/she has a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare delivery. Incumbent(s) in this position may be required to conduct individual quality assurance /process improvement checks/studies. He/she must be knowledgeable of Joint Commission requirements specific to his or her job, such as patients' rights, emergency preparedness, information security, ethical conduct, and environment of care. Employee must understand how to identify a Joint Commission surveyor and be able to articulate answers to questions they may be asked. The Medical Support Assistant (MSA) manages clinic operations, including appointment scheduling and patient information updates. Acts as a liaison for administrative tasks between patients and staff. Demonstrates technical proficiency in systems such as VistA, VSE/GUI/ISS, Consult Toolbox, EC Fax, and CPRS. Ensures compliance with federal privacy regulations and maintains confidentiality of sensitive materials. Supports eligibility processes and assists with the Beneficiary Travel Program as needed. Provides administrative support across clinical and administrative areas in outpatient clinics and CBOCs. Completes annual VHA training and participates in quality assurance and process improvement activities. Maintains knowledge of Joint Commission requirements, including patient rights, emergency preparedness, information security, and ethical conduct. Communicates effectively with surveyors and stakeholders to uphold healthcare quality standards. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Telework: Available at supervisor dis Virtual: This is not a virtual position. Functional Statement #:62852F Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

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