Medical Support Assistant-Intermittent

Department of Veterans Affairs

This position is an intermittent work schedule, which is periodic and irregular so that a tour of duty cannot be regularly scheduled in advance. The Inpatient Medical Support Assistant (MSA) functions an initial point of contact for the VAMC inpatient ward units. Duties included, but not limited to: coordination of patient admissions. Verification of doctor's orders and treatment orders. This position requires a knowledge of computerized data entry, and software related to patient care.

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include (but not limited to): Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics. Coordinate with the patient care team to review clinic utilization. Request medical records from community healthcare facilities. Work with the multiphone line system and have working knowledge of computer systems and phone etiquette. Knowledge of medical terminology due to the technical nature of language utilized by clinicians. Adjust the flow and sequencing of the work to meet team and patient needs. Assist the team to reinforce the plan of care and self-help solutions. Document appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Manage patient systems to verify and validate accuracy and resolve issues. Maintaining office supplies, copying and storing necessary forms, maintaining office equipment. Ensure timely filing of patient paperwork in their chart, requesting records Other duties as assigned. Work Schedule: Intermittent work schedule. Intermittent employment is defined as non-full time employment. Schedule may include days, nights, and weekends. Duty days and hours will be discussed with supervisor. Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: The salary range will be prorated based upon intermittent hours worked. Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000

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