Supervisory Clerk

Department of the Treasury

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Brookhaven This job (or announcement) is open to current permanent IRS competitive service employees in TS - Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

• General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives. Knowledge of records management procedures and manuals to control, protect, and properly dispose of filed material. Knowledge of basic mathematics and analytical skills to analyze productivity and quality within the unit and identify workplace improvements. Analytical ability, and knowledge of the organizational functions, processes and principles of management. Ability to evaluate, gathers, and accumulates data accurately, and recommends changes in the programs to more effectively improve program objectives and goals. STANDARD POSITION DESCRIPTIONS (SPD): PD99184 Visit the IRS SPD Library to access the position descriptions.

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