Help Desk Specialist

TPI Global Solutions · Montgomery, AL

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Job Description IT - Finance - IT Systems Technician \n Location: Montgomery AL | 100% Onsite \n Duration: 12 Months of contract to hire \n \n Position Description: \n • Serve as the 1st Point of Contact for clients and customers \n • Perform general troubleshooting with customer via phone or email contact \n • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system \n • Route unresolved tickets to appropriate Tier 2 staff \n • Follow…

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Listed under Technology & IT jobs.

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