Department of Veterans Affairs
Supervisory Medical Support Assistants plan and direct programs and have full supervisory responsibility. The incumbent has full administrative and professional responsibility for planning and directing the MSA's activities.
- Assigns and evaluates the work of subordinate staff, resolves complex problems to ensure patient services are met, evaluates new products, equipment, and systems to make recommendations for improved operations, identifies educational or training needs, makes final decisions on selections, and evaluates performance and takes disciplinary action when necessary. Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties Supports patient safety standards using the correct Veterans Affairs identification of all patients Assures MSA staff explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients Assures staff collects, scans, and updates health insurance information, serving a major role in the revenue process Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA Screens/receives phone calls in a courteous and timely manner Determine the nature of requests and provide the information desired using privacy rules and established clinic processes Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities Participates in the daily teamlet huddles and/or weekly team meetings where patient care planning and management occurs Evaluates new products, equipment, and systems to make recommendations for improved clinic operation Performs other duties as assigned Total Rewards of a Allied Health Professional Work Schedule: 11am - 7:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Telework: Ad-hoc
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