Communications Specialist

Department of Veterans Affairs

This position is located at the William S. Middleton VA, Madison, WI, in Education Services. The Communications Specialist serves as the facility's integrated champion for both the VA's Online Personal Health Record (My HealtheVet, including Secure Messaging) and the facility's broader Patient/Veteran Health Education and Outreach programs.

• The Communications Specialist serves as facility champion for both programs, leading facility teams to support existing and future Veteran communication and health education initiatives, and coordinating local implementation, training, communications, outreach, web and print health content, and support efforts across My HealtheVet, Secure Messaging, and Veteran/patient health education. The Communications Specialist plans, organizes, directs, evaluates, and reports on all related local actions and activities, and serves as the facility's local subject-matter expert connecting Veterans with clinical health education resources and broader state, local, and national veteran service programs. Major duties of the position include but are not limited to: Establishes and manages communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication and change management. Supports and guides facility VHA public affairs officers and stakeholders regarding My HealtheVet and patient/health education efforts. Oversees the program's online presence and web content and leads innovations to keep the facility's offerings on the cutting edge. Establishes and manages training plans; designs and performs needs assessments relative to functional and training needs and project effectiveness. Represents the VAMC/HCS at forums, conferences, and meetings, and at the VISN/national level on calls and conferences related to My HealtheVet and Patient Education. Establishes, develops, and implements local goals and strategies, identifies responsible parties, tracks progress, monitors activity status, and reports status/progress to medical center management. Analyzes functional clinical and business process changes and their impact on clinical guidelines, policies, procedures, and user behavior. Manages multi-disciplinary teams of professional, technical, and support personnel to coordinate clinical and business functions for the program. Work Schedule: Full-time, Monday - Friday, 07:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD253630 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

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