Program Coordinator, Veteran Services - Department of Citizen Services

Program Coordinator, Veterans Services

Information

Pay Range (Grade): $28.67 - $50.18 (H600)

Hiring Pay Range: $28.67 - $30.10

Other Compensation Offered: Overtime, Compensatory Time

Employment Type: Part-Time, 25 hours per week

Organization: Citizen Services - Aging & Disabilities

Location: Aging & Disabilities Division

Reports to: Aging & Disabilities Manager

Classification: Non-Exempt (41130)

Who We Are

At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.  

What You Will Do

The Veterans Services Program Coordinator is responsible for assisting Veterans and/or family members in preparing and submitting compensation/pension claims to the Veterans Benefits Administration, link Veterans to VA Healthcare system, and advocate for Veterans and their families. We are seeking a highly motivated individual who can effectively communicate with clients, partner agencies and internal staff. On a daily basis, you will apply your skills with organization, attention to detail, and problem-solving. You will serve as a liaison between the Veteran and the Maryland Department of Veterans and Military Families and will complete training to become an accredited Veterans Services Officer.

Essential Duties

• Coordinate the Veterans Services program and support adherence to all applicable laws and regulations.

• Conduct client appointments, including field visits as required.

• Develop and maintain effective working relationships with community agencies. Provide training to community partners and citizens regarding the Veterans Services program.

• Coordinate data collection, reporting requirements, and client files. Ensure accuracy of all records maintained.

• Using a trauma informed approach, perform case management, including determining eligibility, assessing client needs, providing information, and making referrals.

• Provide program leadership to the Carroll County Veterans Advisory Council. Participate in workgroups and attend public meetings

• Act as a liaison to Veterans Service organizations in Carroll County.

• Ensure all work is complete and timely to support department goals. Evaluate feedback and procedures to improve efficiency.

• Exhibit integrity, ethics, and fiscal responsibility.

• Invite collaboration and seek learning opportunities. Proactively assist peers to create a supportive work environment.

How You Will Succeed

Your Skills

• Veterans Government Benefits (Intermediate)

• Problem Solving (Intermediate)

• Time Management (Intermediate)

• Microsoft Office Suite (Intermediate)

Your Strengths

• Service Excellence

• Decision Making

• Collaborating with Others

• Digital Literacy

• Continuous Learning

• Fostering Communication

• Information Management

• Planning and Organizing

• Safety Focus

You Might Be a Good Fit If

Education and Experience

• Bachelor's degree in social work or a related field

• Three or more years of related experience

• A comparable amount of education and experience may be substituted for the minimum requirement.

Required Licenses and Certifications 

• Valid driver's license

• Veterans Services Officer certification (or must obtain within 1 year of employment)

Additional Information

• Requires criminal background check as condition of employment.

• Must meet Carroll County Risk Management driver eligibility requirements

Why You Will Love Working Here

All the Benefits You Need

Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes:

• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year

Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov)

Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.

Questions or need assistance? Please contact us at careers@carrollcountymd.gov, via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours. 

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.