Department of Veterans Affairs
The Lead Health Technician (Telehealth Clinical) provides direct leadership to a team of Telehealth Clinical Technicians as well as leading initiatives designed to improve the delivery of care to Veterans using telehealth providing high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.); with duties that may require travel.
- The Lead Health Technician (Telehealth Clinical) provides an array of complex and specialized duties related to leadership, staff education, technology management, as well as project and program management for all dimensions of virtual care and telehealth initiatives. The higher-level duties associated with this lead-level position may include, but are not limited to: leading a team of telehealth staff by providing guidance and technical direction relating to the telehealth program; working with the supervisor to develop assignments for team members in order to meet routine and unusual deadlines and priorities; distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations; serving as the work leader, monitors the status and progress of team members' work and makes day-to-day adjustments in accordance with established priorities; giving on-the-job training to new employees (local and at the CBOC sites). Instructing employees in specific tasks and job techniques, making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects; monitoring and reporting on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met; reporting to the supervisor on training needs of employees and conduct or performance issues; supporting designated, complex telehealth programs that require advanced technical skill sets; performing other duties as assigned. Work Schedule: 7:30am-4:00pm Telework: Ad-hoc Virtual: This is not a virtual position. Functional Statement #: 20464F Relocation/Recruitment Incentives: Not Authorized
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