Department of Veterans Affairs
Join us in making a difference for our nation's Veterans and their caregivers. The Veterans Canteen Service (VCS) is seeking an experienced and motivated Optical Program Manager to lead operations, optimize customer experience, develop and implement standardized policies, and ensure compliance with industry best practices.
- Duties include, but are not limited to the following: Program Leadership: Lead the Optical Program across multiple VA locations, ensuring consistent service quality, operational efficiency, and program standards. Team & Performance Management: Oversee remote and onsite optician teams, including staffing, training, performance, and workforce needs across multiple locations. Operational Strategy & Improvement: Develop and implement standardized workflows, policies, and quality standards while identifying opportunities to improve efficiency, technology, and service delivery. Business & Financial Performance: Analyze operational and financial data to guide staffing, product selection, pricing, profitability, and opportunities for program growth. Stakeholder & Vendor Management: Build and maintain relationships with clinical partners, VA leadership, suppliers, fabricators, contractors, and other key stakeholders to resolve issues and support program operations. Program Growth & Innovation: Identify opportunities to expand optical services, introduce new products, improve the Veteran experience, and strengthen program visibility through market and industry trends. Additional Responsibilities & Flexibility: Perform and adapt to additional responsibilities as needed.
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Listed under Administrative & Support jobs, Program Manager jobs.