Medical Administration Officer (Chief, Health Administration Service) - RELOCATION INCENTIVE

Department of Veterans Affairs

Directing HAS programs in broad patient administration areas, providing resource allocation data & related interpretation for assessing management of resources, technical & administrative support for staff, maintenance/evaluation of medical records, assuring patient privacy, adherence to regulatory requirements governing ROI. Working with Chiefs of clinical & administrative services to ensure HAS work is integrated with work of other services.

• Direction/Long-Range Planning: Provides direct supervision and leadership to section chiefs and supervisors within HAS and work with the section chiefs to ensure day-to-day operations are carried out in an efficient and customer-friendly manner. Writes, reviews and develops policies as it relates to the sections that he/she directly supervises within Health Administration Service. Develops both long and short-range policies and plans for the organization by coordinating the medical administration needs of the health care system. Provides active and well-informed administrative participation in planning for the delivery of health care by taking the initiative to identify needs and potential issues/concerns and devising flexibilities in operations and constructive, cost-effective approaches to the resolution of problems. Participates in the formative stages, in overall facility managerial planning to assure that an awareness of medical administrative issues and implementations are considered and influence management decisions. Develops, evaluates, and modifies organizational structure and systems to achieve program goals. Program Management: Ensures accurate, timely and consistent data is entered into the Medical Center database. Coordinates the collection of data concerning patient care activities; makes computations as required and reports monthly, quarterly, or annually to management. Receives requests from other sources and determines the best method of presenting data to executive leadership. Maintains contact with clinical personnel and other staff in various clinic settings to resolve clinic operation issues to ensure the highest quality care is provided to Veterans and to ensure high customer satisfaction is achieved. Participates in investigating patient complaints related to HAS operations and prepares effective written responses through established mechanisms in a timely manner. Supervisory: Provides direct supervision and leadership to section chiefs and supervisors within HAS and work with the section chiefs to ensure day-to-day operations are carried out in an efficient and customer-friendly manner. Writes, reviews and develops policies as it relates to the sections that he/she directly supervises Health Administration Service. Discusses, investigates, and responds to employee grievances and dissatisfactions to resolve conflicts. Serves as deciding official for the most complicated service actions. Ensures patients are afforded with due process related to obtaining and/or amending medical record information. Work Schedule: 8:00am-4:45pm, Monday-Friday Telework: This position may be authorized ad-hoc for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer (Chief, Health Administration Service) - RELOCATION INCENTIVE/PD012990 Relocation Incentive: AUTHORIZED Permanent Change of Station (PCS): Not Authorized

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