Supervisory Pharmacy Technician (HSA 5.3 Clinical Contact Center)

Department of Veterans Affairs

As part of the Health System Area (HSA) 5.3 Clinical Contact Center (CCC), the Supervisory Pharmacy Technician is responsible for assisting pharmacy management in providing and coordinating optimal pharmaceutical care activities in the CCC in accordance with the department's mission, vision, and goals. They will be directing the activities of various levels of CCC Pharmacy--planning, organizing, reviewing work, resolving personnel matters, dealing effectively and professionally with employees.

• **Position is remote eligible and is currently exempted from return to office (RTO) requirements. Remote exempted positions are reviewed annually and DOES NOT imply permanent remote work status. This position may be required to report to an office within the HSA 5.3 catchment area. Selected VHA employee must be located (or willing to relocate at your own expense) within 50 miles of a VA Facility within the HSA 5.3 (Legacy VISN 22) catchment area (Albuquerque, Greater Los Angeles, Loma Linda, Long Beach, Phoenix, Prescott, San Diego, Tucson) Duties may include, but are not limited to: Responsible for administering human resources actions and personnel matters and dealing effectively with employees and union representatives. Responsible for approving and denying leave requests, including but not limited to annual and sick leave, for VISN CCC Pharmacy technicians. Effectively manages technical staff to assure workflow is optimized within assigned service area. Continuously analyzes and reassesses priorities, redirecting staff to assure that workload demands are accomplished in the most effective, efficient, and economic manner possible. Performs quality control of GS6, GS-7, GS-8, and GS-9 pharmacy technicians' work and calls to ensure National Metrics are met and the highest customer service results. Completes job performance evaluations, recommendations for awards, and/or disciplinary actions for the HSA 5.3 CCC Pharmacy technicians, team leads, technician supervisors and makes recommendations to the HSA 5.3 CCC Pharmacist Supervisor and VISN Program director. Participates in meetings, conferences, and training programs relevant to the development and maintenance of the VISN CCC Pharmacy Service. Continually evaluates the VISN CCC Pharmacy Service for opportunities for improvement. Assists in coordinating new employees' on-boarding experience (i.e. new employee training and orientation to computer systems). Responsible for implementing and documenting the training and expanding capabilities of pharmacy technicians through the service. Identifies continuing education, training needs, etc. and responds to those needs when necessary. Functions as a GS-6, GS-7, GS-8, and GS- 9 Pharmacy Technician when the need arises. Prepare various management reports as delegated. Assist pharmacy supervisors and program directors to identify areas of duplication of efforts and develop solutions to streamline processes, reduce waste, save costs, improve patient care, and customer service. Develop and implement necessary administrative audits such as national metrics and workflow analysis. Effectively evaluate pharmacy activities to assist management to obtain short-term and long-range objectives and goals. Assists in preparation of national, local, and special accreditation of pharmacy services. (Joint Commission (JACHO), Office of Inspector General (OIG), and Drug Enforcement Agency (DEA) this includes documentation record updates, development of specific training and preparation of staff and compliance of policy and procedures. Proactively evaluates and analyzes data for self-driven (Independent) performance improvement projects, workload analysis, and statistical reports. Requires technical knowledge of drug and medication brand names, generic names/chemical names, general and special storage requirements, manufacturer/distributors sources, dosage forms, applicable systems of weights and measures, and medical terminology. Working knowledge of drug use and availability of dosage forms to assist the Pharmacists in solving potential problems. Knowledge of laws and regulations, and official policy concerning drug procurement and security to confirm legal and professional requirements of pharmacy practices. VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws Work Schedule: Monday - Friday, 6:00am - 9:00pm PST/PDT Telework: Remote eligible Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

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