Business Development Specialist - Inside Sales

About Rhythm Healthcare LLC

Rhythm Healthcare is a leading provider of DME, HME and Respiratory products in the medical equipment manufacturing industry. We exist to bring comfort, safety, independence and hope to people that connect with our brand. We are committed to ensuring that every customer feels valued and cared for.

As we continue to grow, we're committed to offering exceptional work experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we want you on our team. Our employees are our greatest asset, and this includes people like you! Apply today and join the Rhythm team. To learn more about us, visit our website at www.rhythmhc.com.

Job Summary:

The Business Development Specialist (BDS) (Inside) is responsible for driving revenue growth through high-volume, proactive sales activity, developing customer relationships, expanding product penetration within existing accounts, and generating new business. The role is designed to identify and close sales opportunities through a disciplined, primarily phone-based sales approach. This role focuses on generating new business, growing existing customer relationships, and meeting or exceeding sales goals through consistent daily activity. The Business Development Specialist will be expected to identify customer needs, create sales opportunities, and effectively communicate the value of Rhythm Healthcare’s product portfolio. To be successful as a BDS at Rhythm Healthcare, you must be motivated, coachable, resilient, and comfortable communicating with customers by phone. Success requires preparation, consistent follow-through, strong organizational skills, and a willingness to continuously learn and improve.

Location:

Fort Myers, Florida — In Office

This is an in-office position. The Business Development Specialist is expected to work from the Rhythm Healthcare office in Fort Myers, Florida, on a daily basis.

Essential Job Functions:

• Achieve and exceed sales goals by executing a disciplined sales process and maintaining a strong opportunity pipeline
• Handle a minimum of 75 activities/dials per day, consisting of both inbound and outbound calls
• Add value to every customer interaction by understanding customer needs, identifying opportunities, and recommending appropriate solutions from the Rhythm Healthcare product portfolio
• Generate new business opportunities through proactive outbound prospecting and follow-up
• Respond effectively to inbound customer inquiries and identify opportunities to generate additional business
• Manage sales opportunities through the full sales cycle, from initial contact through close • Follow the opportunity pipeline process to ensure timely progression through sales stages, with clear next steps and consistent follow-up
• Maintain accurate and complete CRM records for all sales activities, opportunities, and customer interactions
• Identify opportunities to market, sell, upsell, and cross-sell assigned Rhythm Healthcare products to new and existing durable medical equipment providers
• Collaborate with field sales resources on shared customers and opportunities to maximize total account growth and deliver a consistent customer experience
• Build and maintain strong relationships with key decision-makers, influencers, and customers
• Develop a strong understanding of Rhythm Healthcare’s products and effectively communicate product benefits and value
• Tailor messaging and sales approach based on each customer’s needs, priorities, and business challenges
• Follow through on commitments to ensure customer satisfaction, trust, and long-term retention
• Partner with sales leadership to review pipeline health, identify roadblocks, and develop strategies to close opportunities
• Collaborate with internal teams, including Customer Experience, Sales Operations, AR, and Operations, to ensure a seamless customer experience
• Research prospective customers, identify key contacts, and generate new business opportunities
• Participate in sales training, coaching, team meetings, and other development activities

Additional Responsibilities:

• Provide feedback to leadership on customer needs, competitive threats, and potential product or process improvements
• Analyze and create reports as required
• Achieve sales quotas and other performance metrics
• Maintain a professional presence and represent Rhythm Healthcare’s Core Values of Emotional Intelligence, Grit, Growth Mindset, and Sincerity
• Continuously develop product knowledge, sales skills, and industry knowledge
• Demonstrate a positive, team-oriented attitude and willingness to contribute to the success of the overall sales organization

Skills & Abilities:

• Superb interpersonal skills, including the ability to quickly build rapport, communicate effectively, problem-solve, demonstrate empathy, and seek resolution
• Driven self-starter with a strong work ethic, attention to detail, and the ability to succeed in a highly accountable sales environment
• Comfortable handling a high volume of inbound and outbound phone calls
• Excellent written and verbal communication skills
• Strong listening and questioning skills
• Ability to learn diverse skills quickly and efficiently, with an attitude of constant improvement and a desire for ongoing personal development
• Ability to effectively communicate product information and value propositions
• Organized and able to manage multiple opportunities and follow-up activities
• Strong sense of personal accountability
• Coachable and receptive to feedback
• Competitive mindset with a strong desire to achieve and exceed goals
• Commitment to excellent customer service and follow-up
• Above-average ability to use standard computer programs, including but not limited to Excel, Word, and PowerPoint
• Ability to learn and effectively use CRM systems and other sales technology

Education and Experience:

• High school diploma or equivalent required; bachelor’s degree preferred
• Previous sales, customer service, call center, healthcare, or business experience is preferred but not required
• Strong interest in developing a career in sales
• Proven ability to communicate effectively and build relationships
• Demonstrated ability to learn quickly, accept coaching, and adapt to new situations
• Strong work ethic and willingness to consistently meet daily activity and performance expectations
• Proficiency with Microsoft Office Suite and ability to learn CRM systems

What We Offer:

• Competitive salary and performance-based incentives
• Opportunities for professional growth and development
• Sales training and ongoing coaching
• A collaborative and supportive work environment
• Opportunities for advancement within the Rhythm Healthcare sales organization
• Comprehensive benefits package with Unlimited PTO

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Compensation reflected in this posting is a combination of base salary and bonus/commissions. It is the target compensation for the first year, at plan achievements. A complete benefits package plus phone and auto allowances are also provided.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.