Supervisory Medical Records Technician (ROI)

Department of Veterans Affairs

This position is located in the Health Information Management section at the Central Texas Veterans Healthcare System in Temple, Texas. The Supervisory MRT (ROI) reviews and processes requests for patient protected health information (PHI). The Supervisory MRT (ROI) also provides direct customer service to the Veteran or third party, by providing copies of the Veteran's PHI upon receipt of a signed, written request or valid authorization.

• Total Rewards of a Allied Health Professional Oversees daily operations of the Release of Information (ROI) unit within the Health Information Management (HIM) section. Reviews and processes requests for patient protected health information (PHI). Provides direct customer service to the Veteran (or third party) by providing copies of the Veteran's PHI upon receipt of a signed, written request or valid authorization. Ensures only the information specified by the Veteran is released and shared only with authorized individuals or those with legal authority to receive it. Possesses expertise in all applicable Federal laws, rules, and regulations regarding release of health information. Performs supervision, administrative management, and direction of release of information staff, including GS-7 MRT (ROI-Legal) and Lead MRT (ROI) positions. Prepares work assignments, monitors performance, evaluates employee performance, selects staff, recommends awards and advancements, and takes disciplinary actions. Generates workload reports, distributes pending workload, and monitors completion status. Ensures timely release of health records in accordance with policies and procedures. Ensures compliance with accrediting agency and regulatory requirements, implementing corrective action when needed. Works collaboratively with VA Regional Counsel to ensure health records related to malpractice, subpoenas, and tort cases are prepared and disclosed promptly. Ensures orientation and competency assessments are conducted for all assigned staff. Develops policies and procedures, performance standards, position descriptions, and functional statements. Maintains interdepartmental relations with other services to accomplish medical center goals. Coordinates record retrieval and transfers to other VA facilities to ensure continuity of patient care and release of information. Assists with quality review of tort cases prior to sending records to VA Regional Counsel for litigation. Prepares weekly ROI and TORT record turnaround statistics. Monitors workload and production of staff, addressing issues to meet deadlines and ensure accuracy of work completed. Ensures work quality and productivity levels are appropriate. Provides guidance and technical direction necessary to accomplish the work of the unit. Reviews work accomplished and assesses quality, quantity, accuracy, and timeliness of work produced by each employee. Develops performance standards, conducts performance evaluations, and conducts competency assessments. Informs employees about important aspects of personnel management programs. Interviews new employees, recommends selections, and carries out training, development, awards, or disciplinary action. Approves leave and establishes work schedules. Implements provisions of EEO programs to ensure fair and equal treatment. Prepares requests and recommendations for promotions, reassignments, status changes, or recognition of outstanding performance. Prepares and submits functional statements for new positions, clarification, or updates. Receives formal grievances and resolves those manageable at the first supervisory level; proposes disciplinary actions when required. Ensures privacy policies and procedures are followed per applicable federal laws including the Privacy Act, FOIA, HIPAA, and AMIE. Maintains contact with VA Regional Counsel regarding malpractice, subpoena actions, and TORT record preparation. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 50393-F Permanent Change of Station (PCS): Not Authorized

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