Secretary I

The incumbent in this position is intended to support the Veterans Services Officer by handling front-office operations, documentation, scheduling, and communications. Emphasis is placed on strong administrative competencies, organizational skills, and public engagement with veteran-related services. The position is under the general supervision of the Veterans Services Officer.

WORKING CONDITIONS
All work is performed inside an office.  It has a separate desk located in the front of the office. Job functions are performed during normal workday hours. Acts are closely supervised, and detailed instructions are provided before assignment of new work. Assignments are reviewed upon completion or by means of other procedures established by the department. Must be able to pass a pre-employment physical that screens for acceptable eyesight and hearing (with or without correction), the ability to sit for extended periods, and manual dexterity needed to operate job related machinery.  
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.  

• Provide general administrative and clerical support to veterans' services operations
• Prepare, type, and maintain correspondence, reports, forms, and records
• File and maintain hard-copy and electronic records in accordance with state and agency requirements
• Operate and manage a multi-line telephone system, serving as a first point of contact
• Coordinate communications between staff, veterans, families, and external offices
• Maintain calendars, schedule appointments, and assist with office workflow coordination
• Demonstrate strong organizational, multitasking, and customer service skills
• Support daily office operations to ensure efficient delivery of veterans-related services

• Required to work during a local state of emergency

Minimum experience: High school graduate or G.E.D., supplemented by coursework in office administration, business administration, or public administration, or an equivalent combination of training and experience.

• Knowledge of general office records, files, indexes, and catalog systems; general typing skill, average 25 CWPM  
• Ability to perform filing and indexing research and prepare general correspondence and blank form reports   
• Ability to meet and deal effectively with the general public and to use tact and judgment   
• Ability to write legibly
• The ability to take a teamwork approach to the job by cooperating with others, offering help to others when needed and considering large organization or team goals rather than individual spirit where team members are committed to the goals and objectives of the team

• Willingness to cross train in other areas within the department