Medical Administration Special

Department of Veterans Affairs

This position serves as the Medical Administration Specialist for the Business Administration Service within the VA Health Care System with administrative responsibility, accountability and oversight for Business Administration Service programs and activities.

• The incumbent serves as the Supervisory Medical Administration Specialist (Inpatient) within the Business Administration Service located in the Department of Veterans Affairs Southern Nevada Health Care System (VASNHS). Duties include: Plan and assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Advise, counsel or instruct to employee on both work and administrative matters. Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Establish, adjust work priorities and evaluate work performance. Monitor amount, accuracy and timeliness of production of work. Review and recommend serious disciplinary actions. Identify developmental and training needs of employees, providing or arranging for needed development and training The incumbent will be the direct supervisor for staff consisting of two GS-7 Lead Medical Support Assistants and 23 GS-5 Medical Support Assistants. The incumbent will be required to be available for rotating shifts, weekends and holidays since some of their staff members are required to work these schedules. Responsible for the oversight of outpatient scheduling functions that directly impact patients' access to care and satisfaction. The incumbent must have thorough knowledge of all aspects of enrollment and eligibility, beneficiary travel, outpatient clinic flow Interview candidates for positions in the unit; recommends appointment, promotion, or reassignment to such positions. Makes routine contact with a variety of individuals including physicians, nurses, technical support staff, Veteran patients, and families of patients, and Veteran Service Officers. Maintains contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care. Intervenes and resolves disputes between the Veteran and other staff Applies comprehensive knowledge of eligibility requirements including completion of means test, beneficiary travel, and other entitlement programs. Reviews work in progress or upon completion and spot checks work as deemed necessary to assess the quality and quantity of work produced by each employee. Work Schedule: TBD by Supervisor Position Description: # 02567-O Telework: Not available Virtual: This is not a virtual position.

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