Department of Veterans Affairs
This position is located under the Health Administration Service (HAS). The Medical Support Assistant position continually supports the mission, vision, and values of the VA Healthcare System. The Medical Support Assistant provides medical administrative support to Veterans Hospitals and Clinics throughout HAS. The Medical Support Assistant is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
- The Medical Support Assistant is responsible for accurate appointment management and the correct coordination of all administrative information between the professional staff and the patient. This includes updating and verifying demographic information through pre-registration, scheduling appointments, collecting insurance information, data entry, administratively managing consultation requests and the electronic waiting list, as well as notifying the patient regarding his/her appointment schedule, and verifying return to clinic orders in CPRS. Duties Include: Support the care and treatment given to patients in the outpatient setting throughout the medical facility. Maintain a daily appointment schedule for one or more hospital outpatient clinics and is responsible for identifying incomplete encounter information. Communicate findings to providers to facilitate accurate workload credit and revenue collection. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other health-care providers. Perform customer service and other duties as assigned for the proper and timely treatment of patients. Work Schedule: Monday-Friday 8:30 am - 5:00 pm Functional Statement #:72209F Total Rewards of a Allied Health Professional
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