Supervisory Medical Support Assistant

Department of Veterans Affairs

The goal of this position is to supervise a variety of administrative duties performed by the Lead Medical Support Assistants Advance Medical Support Assistants, and Medical Support Assistants that facilitate effective workflow for the clinical staff. The incumbent resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor; effects minor disciplinary measures such as counseling, admonishments and/or reprimands.

• Total Rewards of a Allied Health Professional Major Duties include: Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults. Ensure clinic assigned staff are taking appropriate patient actions within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily. Ensuring appropriate patient actions are taken within ISS (Integrated Scheduling Solutions) (scheduling, check-in, check-out, and no-shows) and in CPRS (clearing/reviewing alerts and signing off on notes entered) daily. Ensuring that consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider. Responsible for tracking and management of Consults and Return to Clinic orders for clinics assigned. Responsible for providing feedback to providers when additional information for scheduling is required. Extracting medical information from electronic records only when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes while maintaining HIPPA standards. Ensure clinic assigned staff is appropriately maintaining the delinquent recall list, verify and update patient demographics. Ensure clinic assigned staff utilize the insurance capture buffer and review the ICB exception list via ICB Web and appropriately utilize Vet Link for clinics assigned throughout the day. Receiving/directing both patients and visitors, in person and by telephone (ACD), answering routine inquiries, and making appropriate referral of questions concerning patients' care. Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel staff. Complete daily rounds to ensure adequate administrative support coverage in all areas distributing and balancing workload in clinic areas assigned. Ensures accurate daily review of employee's time assigned to specific T&L unit and timecards certified by the required time for accurate processing. Collaborate, communicate, and demonstrate customer service and interpersonal skills with all professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. All other duties as assigned. Work Schedule: Tuesday - Saturday; 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 61743F Permanent Change of Station (PCS): Not authorized

Read the full announcement on USAJOBS