Legal Administrative Specialist

Department of Veterans Affairs

This announcement is being limited to the first 75 applications received. The announcement will close either on the published closing date at 11:59pm (EST) or on the day when the number of applications reaches 100 at 11:59pm (EST), whichever comes first.

• The FCC was established to centralize VBA's fiduciary contact activity to yield great consistency and higher quality in the service provided by customer-facing employees. The Legal Administrative Specialist position serves to counsel Veterans, their dependents, survivors, fiduciaries, and representatives regarding the administration of all types of beneficiary estates and the protection of beneficiary rights. Specific duties include: Counsels Veterans, their families, survivors, and representatives in both English and Spanish, providing guidance on fiduciary determinations and related matters. Follows identical procedures to validate inquiries, release information securely, and detect possible fraudulent activities, referring incidents for review as needed. Resolves payment issues, processes address changes, resumes awards, and secures claim effective dates by initiating required actions and completing necessary application activities. Provides information about available benefits, identifies needs for social services, and refers individuals to organizations that can assist, including handling crisis interactions according to guidelines. Conducts research on issues by contacting appropriate offices or agencies, provides status updates, and refers complex or sensitive situations to supervisors or other organizational elements. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-05, GS-07, GS-09. Work Schedule: Full Time, Monday - Friday 6:00am - 6:30pm Eastern Standard Time, hours to be determined by the hiring office. Compressed/Flexible: Not Available. Telework: Not Available - This is a Remote position. Virtual: This is not a virtual position. Position Description/PD#: Legal Administrative Specialist; PD41384A, PD41385A, and PD41386A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.

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