Community Support Case Manager (Eligibility - Processing and Call Center Teams) - 161863, 165515

This position guides customers through the eligibility process for the anti-poverty programs offered through Adams County including Health First Colorado, Supplemental Nutrition Assistance Program, Colorado Works, and Adult Financial. Primary responsibilities include assessing initial and ongoing eligibility.

• Conduct individual/family interviews to gather client demographic, financial, and social information for various anti-poverty programs including Health First Colorado (Medicaid), Supplemental Nutrition Assistance Program (SNAP), Colorado Works (TANF), and Adult Financial Programs.
• Process eligibility documentation and provide ongoing case management and follow-up services. Ensure proper signatures on all forms.
• Assists applicants in completing all forms and obtaining necessary documentation.
• Reviews applications for accuracy and completeness, verifies all information, and computes assistance allotment.
• Interpret and explain federal, state, and local laws, regulations, and procedures to program applicants, including prohibited locations for EBT use, TANF work requirements, AND disability requirements, and others.

• Analyze client personal history to determine services needed, make referrals to resource agencies as needed.
• Ensure confidentiality of all files and records, maintaining compliance with federal, state, and local laws, regulations, guidance, policies, and procedures.
• Prepare written and oral reports as requested.
• Assess, adjust and modify cases as needed to meet changing client needs.
• Record client documents, activities, and case notes in Colorado Benefits Management System (CBMS) and HS Connects.
• Administer assessments for Colorado Works child-only families and Adult Financial recipients to determine additional financial needs.
• Deliver and document supportive payments in accordance with federal, state, and local policies.
• Process overpayments for collection.

• Participates in dispute resolution process with clients .
• Participate in the hearing appeal process by reviewing cases for accuracy, preparing evidence for the Office of Administrative Courts, and participating in appeal hearings.
• Collaborate with management in program planning and strategies for meeting program goals.
• Maintain client files according to current Colorado Department of Human Services guidelines.
• Partners with service providers and other agencies to achieve positive outcomes for clients.
• Performs other related duties and responsibilities as required.

• Knowledge of rules for all public assistance programs, as applicable. Ability to interpret federal, state, and local regulations and guidelines.
• Conduct effective interviews relevant to determining eligibility.
• Knowledge of CBMS.
• Apply basic math and read, interpret, and apply rules and regulations.
• Communicates clearly and concisely, both orally and in writing.
• Differentiate between relevant and non-relevant information when making eligibility decisions.
• Input data accurately and detect errors/make corrections.
• Skills related to customer service.

• Knowledge of community resources.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Community Support Case Manager I: Responsible for processing at least two high level programs.

• Experience: Two (2) years full time responsible office clerical or extensive public contact experience. Prior experience determining eligibility for SNAP and Health First Colorado preferred. 
• Education/Training: High School Diploma or GED equivalent. Satisfactory completion of an Associate's or Bachelor's Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.
• License or Certificate: None.
• Background Check: Must pass a criminal background check.
• Other: 
  • Ability to work in a standard office environment.  
  • Special preference will be given to Bilingual applicants.

Community Support Case Manager II: Responsible for processing at least three high level programs.

• Experience: 
  • Two (2) years full time responsible office clerical or extensive public contact experience.
  • This position requires at least one year experience in an entry level position determining eligibility for public assistance programs, including SNAP, Health First Colorado, and at least one cash program
  • External hires must meet Adams County’s Case Checking minimum averages within 6 months of hire, as outlined in the existing Community Support Case Manager Career Progression.  
• Education/Training: High School Diploma or GED equivalent. Satisfactory completion of an Associate's or Bachelor's Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.
• License or Certificate: None.
• Background Check: Must pass a criminal background check.
• Other: 
  • Ability to work in a standard office environment. 
  • Special preference will be given to Bilingual applicants.

Community Support Case Manager III: Responsible for processing at least four high level programs.

• Experience: 
  • Two (2) years full time responsible office clerical or extensive public contact experience.
  • This position requires at least one year experience in an entry level position determining eligibility for public assistance programs, including SNAP, Health First Colorado, and both cash programs.
  • External hires must meet Adams County’s Case Checking minimum averages within 6 months of hire, as outlined in the existing Community Support Case Manager Career Progression.  
• Education/Training: High School Diploma or GED equivalent. Satisfactory completion of an Associate's or Bachelor's Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.
• License or Certificate: None.
• Background Check: Must pass a criminal background check.
• Other: 
  • Ability to work in a standard office environment. 
  • Special preference will be given to Bilingual applicants.

All Levels: Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.