Health Technician (Telehealth Clinical)

Department of Veterans Affairs

The Eugene VA Health Care Center operates a Community Reintegration Service Center in Eugene, which includes substance abuse and vocational rehabilitation services, a housing program for homeless Veterans in partnership with the Department of Health and Human Services, and other services for Veterans who are homeless or at risk of becoming homeless.

• Functions or Scope of Assigned Duties include but are not limited to the following: This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advanced role. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to less experienced staff members and will require minimal direct supervision. This advanced position functions above the full performance level and therefore requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. The higher-level duties associated with this advanced-level position may include, but are not limited to: - Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT. - Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers. - Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs. - Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes. - Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures. - Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling. - Supporting designated complex telehealth programs that require advanced technical skillsets. Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday 7:30am-4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

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